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But when I complained that our room began to smell like chlorine, the staff jumped into action. The Haven is Norwegian Cruise Line's way of offering the level of service and amenities usually only seen on small boutique ships inside a giant, resort-style cruise ship. Passengers of The Haven will be escorted off the ship for excursions as well as upon arrival to ports of call. This means that Haven guests will be able to skip any lines that may occur onboard when disembarking at destinations while sailing on the cruise and maximize their time in ports. The Haven’s spaces are luxurious, but they are also meant to have a homey feel, so that guests can relax in a quiet and serene space onboard.
Norwegian Viva
Given the level of their service, the staff deserves at least this amount. Even if you do pre-pay, however, you will need cash for additional gratuities. She brought in daily snacks that included chocolate-covered strawberries, canapés, and a cheese plate. If we had wanted to dine in our room, she would have set up our stateroom table and would have served our meal. In-room dining, whether breakfast, lunch, or dinner, needs to be arranged with your butler in advance.
The NCL Haven Suite Experience on Norwegian Cruise Line
Available on Norwegian Escape, Norwegian Getaway, Norwegian Bliss, and Norwegian Breakaway. Looking for some more luxurious ways to spend your time on a cruise? With NCL Haven lounge access, you can easily find a quiet corner to unwind or mingle with fellow cruisers in this cozy hideaway, away from the lively energy of the rest of the ship. Think plush sofas, gorgeous artwork and a private bar with an atmosphere that is both exclusive and welcoming. At the heart of The Haven is the Lounge, a space designed for serenity.
Haven Amenities
This lounge is perfect for guests who wish to marvel at the passing scenery, enjoy a tranquil space for reading, or simply relax in a serene setting. The expansive windows provide panoramic views, making it an ideal spot to appreciate the beauty of the sea and the destinations visited during the cruise. The Haven by Norwegian is a luxurious 'ship within a ship' located at the top of select Norwegian Cruise Line vessels. It offers the most spacious and well-appointed cabins, coupled with exceptional services such as a dedicated concierge and 24-hour butler. The Haven provides an exclusive escape, complete with private venues like a sundeck and lounge, ensuring a serene and indulgent voyage. The two Owner's Suites in The Haven of the Norwegian Getaway (category S3) feature marvelous views from their extra-large balconies and king-sized beds.
Butler, Concierge, and Steward Service
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Because each ship has a different lay-out, décor, and staff, this review refers only to the Norwegian Joy. The Haven Courtyard also has some very comfortable, relaxing seating areas. Hayley Phillips is a military spouse currently living in Florida and loves all things travel and travel planning. Being a guest of The Haven with Norwegian Cruise Line means personalized service. Did you find our guide to everything you need to know about the Haven on Norwegian Prima helpful?
More Time To Travel
If you book a Haven stateroom elsewhere on the ship, don’t make that mistake. At dinner, the restaurant is comparable to the ship’s specialty dining venues. Yes, you may not want that more quiet retreat, but you should make that a decision early in your cruise by touring the facilities. Only the best stewards, concierges, bartenders, servers, and butlers work here — and it shows.
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We booked a Haven Courtyard Penthouse with Large Balcony on Deck 17. It sounds as though it’s the most high-end stateroom on the ship, but it’s not. The Bliss Club Balcony Suite had a much better shower, a comparably-sized bathroom, and much more storage room. Luxury — and pricing — of The Haven depends highly on the individual ship. The smallest and oldest ships in Norwegian’s fleet don’t offer all the perks while the largest and newest ones go all out.
Norwegian Cruise Line just ordered four massive cruise ships
The Haven allows passengers to enjoy everything from a private bar and lounge to a custom restaurant, secluded sun deck and calm courtyard, without ever leaving the suite complex. The interior space is air-conditioned and overlooks the pool area of The Courtyard. Not all ships have a Haven Restaurant — Haven passengers eat breakfast and lunch in a reserved dining room, but they dine on their own for dinner. Since eating dinner at the restaurant is one of the best perks of The Haven, I would hesitate paying for The Haven on a ship without one. For a recent cruise of the western Caribbean, I booked Norwegian Cruise Lines’ The Haven on the Norwegian Joy as a last minute substitute for a cancelled European trip.
And while the rest of the ship buzzes with activities and entertainment, you can choose the pace of your day. You can bask in the serenity of your private enclave or dive into the vibrant ship life whenever you please. Imagine sipping a fine vintage wine as your personal butler (I kid you not) ensures everything is just right in your stateroom. Meanwhile, The Haven concierge desk is organizing your Thermal Suite passes. I’ve experienced a lot of “wow” factor areas on cruise ships, but this one really made me step back and take it all in. Pam and her husband, Myron, travel almost three months of the year, enjoying all the benefits of premium cruising.
The ladies will be especially delighted to discover the huge vanity, complete with powerful hairdryer, huge lighted mirror, ample drawers and a lighted magnifying mirror. Another 30 Haven suites are scattered on Decks 10, 11, 12, 13, 14 and 15, most of them either aft- or forward-facing cabins, many with sweeping ocean views. On these balconies, you almost feel like you are alone on your private yacht. The bathroom in The Haven Deluxe Owner's Suite on the Norwegian Getaway has two sinks, separate spa tub and shower, and marvelous views of the sea.
From king-sized beds to large balconies with stunning views, prepare to indulge in an opulent experience designed to pamper you from sunrise to sunset. When you book a suite in The Haven by Norwegian, you’re not just getting a room; you’re upgrading to top-tier luxury at sea. The suites here go beyond spacious, each offering its own distinctive style, comfort, and grandeur.
Each of these ships offers The Haven's unique blend of luxury, privacy, and exclusive amenities, providing an unparalleled cruise experience. Lastly, journey up to the Sundeck for panoramic views that are the best on the ship, with luxury sun loungers, day beds, and patio-style seating. You’ll have a courtyard access that leads to an exclusive space boasting a pool, a sliding roof to cope with all weather and the added luxury of a hot tub that you won’t need to fight your way into. Think spacious accommodations with ocean views, some even come with a hot tub on your balcony. The Haven provides 24-hour, trained butler service as well as a designated concierge desk to help guests with reservations for restaurants, shows, spa treatments, excursions and such.
The Norwegian Getaway also has over 1900 cabins and suites that offer comfort and amenities, but are not as expensive or exclusive as those in The Haven. The Norwegian Getaway was chartered for the 2016 Olympic Games in Rio de Janeiro. Most of the VIPs stayed in the 1900 regular cabins and suites on the large cruise ship, but the very important VIPs stayed in The Haven. Norwegian calculates more-or-less mandatory gratuities that can be pre-paid. In addition, guests of The Haven have an additional $18.95 per person, per day gratuity added to their bills.
The Forward-Facing Penthouse staterooms feature the same design and amenities of the Aft-Facing Penthouse rooms, but are located in a different area of the ship. One of the primary reasons someone may choose to book a stateroom in The Haven is due to the access to the private venues available only to guests of The Haven. Think of The Haven as a "ship within a ship" -- A space that brings about a whole new sense of luxury for guests wishing to sail with NCL in style. When pricing out cabins on Norwegian Prima in a Haven Penthouse balcony versus a standard balcony cabin, the cost is 2.5 to 3x more.
With its array of exclusive amenities, dining options, and private areas like the Courtyard, Sundeck, and Lounge, The Haven is an ideal choice for those seeking a refined and secluded escape at sea. Whether you're cruising with family or looking for a serene adult-only retreat, The Haven offers a sublime experience for all. Exclusive to Breakaway, Breakaway Plus, and Prima class ships, The Haven Lounge offers a luxurious and comfortable space for guests to relax.
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